DELIVERY AND RETURNS - UK CHRISTMAS LAST ORDER DAY - WEDNESDAY 20 TH DEC.


Express (NEXT DAY ) £5.99 or (*FREE OVER £60.00)

Delivery is MON - FRI
UK delivery
PLEASE ORDER BEFORE 1PM

Standard delivery (3-5 days) £3.99

Delivery is MON - FRI
UK delivery
PLEASE ORDER BEFORE 1PM


Click and Collect (our stores) *FREE

Delivery is MON - FRI
UK delivery
PLEASE ALLOW 3 DAYS BEFORE PICK UP (EXCLUDING BANK HOLIDAYS)

Europe delivery (8-10 days) £8.00 | world wide delivery (10-12 days) £12.00

DELIVERY IS MON - FRI
PLEASE ORDER BEFORE 1PM



SHIPPING INFORMATION (domestic delivery)

At watershedbrand.com we aim to offer a reliable delivery from dispatch. Goods are sent via Royal Mail or DPD. You will be set a text with the details of your delivery when we use DPD, this will ensure that you cannot miss your delivery. On occasions items may become lost in the post. Due to a policy enforced by our couriers we must wait 14 working days before we can issue another item or offer a refund. Under no circumstances will we resend goods until this time period elapses. As parcels are sent with 3rd party couriers, we cannot specify a time of delivery nor can you request any special instructions. If an item is sent to an address that you specified when ordering which turns out to be incorrect, we are not liable if this item does not reach you.

watershedbrand.com cannot be accountable for any delays incurred whilst in transit with our couriers. Any orders placed over the weekend or on a bank holiday will not be dispatched until the next working day. All deliveries are given the utmost importance and we will aim to deliver you products on time. We cannot take responsibility for any lost or stolen parcels. Please contact us as soon as you can with any problems. Items can be returned in-line with our current returns policy; there will be a returns note in you parcel.

SHIPPING INFORMATION (International delivery)

If you are ordering outside of the UK please note the standard international delivery option is 10-12 working days, although is may arrive much sooner. Please note there maybe import restrictions and extra costs associated which are out of our hands.

If you decide that you want to cancel your order for any reason before we have shipped, then the full cost will be refunded including the postage you paid. When refunds are applied, if you have used any discount codes or have been given a free gift as part of your purchase you will get the refund on the ammount you paid, you will also need to send back all products *(including any free gifts) before the refund is applied.

Please note, refunds can take 3-5 working days after we have recieved your goods back. This is unfortunately out of our hands and is due to the payment systems that we use.
If however if you have paid via paypal the refund is normally back in your payal account within 2 hours. We want you to be 100% happy with the service, products and people associated with Watershed.

If you have any ideas, suggestions or even complaints, we want to here from you as this will improve our service and customer experience.

Thank you for shopping with us and we hope to see you coming back again and again.

RETURNS INFORMATION

We offer a no quibble returns policy, if you send your item(s) back within 28 days we will refund you the ammount you paid *(excluding any postage paid). or an exchange, which ever you prefer, no questions asked. If your garment develops a fault within 3 months we will exchange or refund the item and postage *(please provide a copy of you postage receipt) The fault must be a manufacturing fault as we cannot cover accidental damage. We are sure because you will look after you watershed product, that accidents are not going to happen!




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